Frequently Asked Questions

How Is Katy Mattress Better Than Its Competition?

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    The Katy Mattress is Refreshing and cool:


    To make our foam cooler we had to change it from the cellular level by increasing the size of cell pores. This unique open cell structure increased the flow of air by 95% allowing heat to leave the foam through conviction. This improved air flow causes moisture and heat to be dissipated 3 times faster than regular memory foam.

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    The Katy Mattress is Supportive yet Comfortable:


    To achieve maximum comfort, we didn’t rely on tightening the cell (like conventional memory foam) as it decreases breathability. Instead the comfortable memory foam feel is gained by the initial eco-friendly slow process that our foam goes through. Instead of using harmful chemicals to speed up the process, we use healthy materials and longer time. This made sure that the O-Cell foam offers the coolness through its open cell structure while keeping the amazing pressure-relieving feature for comfort and support.

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    The Katy mattress is Extremely Durable:


    Our unique approach to quality is what sets us apart. Our O-Cell memory foam is very high density which is extremely durable and offers better pressure relief. While most manufacturers use harmful chemicals to speed up the manufacturing process, we need 3 days to make your mattress for you after your order. That is because our mattresses go through an eco-friendly process to make sure that they are the healthiest and the best mattresses in the industry.

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    Why Is Katy Mattress Priced So Much Less Than Other Mattresses?


    Most companies have a lot of added costs that the customer has to pay for. We believe in spending resources on quality instead of gimmicks. That is how we can offer this price on such a quality mattress.

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    Is Katy Mattress Safe and Environmentally Friendly?


    All of our foams are US made and CertiPUR-US Certified with no prohibited phthalates, ozone depleters, PBDEs, Mercury, Lead, heavy metals, formaldehyde or any harmful chemicals. Also, rest assured, since we only use certified eco-friendly or natural materials in our mattresses no harmful chemicals will be released when you first get your new mattress.

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    How can you offer a lifetime warranty?


    Using only the highest quality components made us confident in our product. Every Katy mattress goes through a durability test before it is vacuum sealed and shipped to the customer.

The Mattress

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    Will My New Mattress Have Odors, smell (off-gassing)?


    No. All of our foams are US made and CertiPUR-US Certified with no prohibited phthalates, ozone depleters, PBDEs, Mercury, Lead, heavy metals, formaldehyde or any harmful chemicals. Also, rest assured, since we only use certified eco-friendly or natural materials in our mattresses no harmful chemicals will be released when you first get your new mattress.

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    Can I Try the mattress before I buy it?


    The best place to try a mattress is in the comfort of your home. With our 100-nigh trial you can test the mattress for a long time to see if it works for you.

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    How Firm Is the Katy Mattress?


    The Katy mattress has a firmness rating of 6.5 which is “just right”. Because of its soft but firm design, the Katy mattress works for almost all sleepers regardless of their sleep positions.

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    Will There Be A Break-in Period?


    Most people get used to their new Katy mattress within a few days but is some cases, the break in period can be as long as 4 weeks. That is because sometimes your body is very sued to the old mattress and so it takes some time to get used to the new feel even if its better for the body.

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    What foundation do you recommend using with the Katy mattress?


    Any foundation with good support and no more than 4-inch gaps will do. That includes, box springs, slatted bed frames, Metal platform bed frames, adjustable bed frames, and even the floor. Just be sure that the foundation you use is in good condition and has no sagging.

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    What kind of material is Katy mattress made from?


    Katy mattress is constructed using the best materials in the industry with a unique O-Cell Technology. The cover is made from Natural Aloe Vera and natural cotton for maximum breathability, durability and softness. After the cover comes the top comfort layer that is 3-inches of O-Cell Memory foam at 4 lb density that has the right amount of pressure relief and comfort. Then lastly is the base layer that is Sturdy and supportive. The three layers work together to strike the perfect balance of soft comfort and firm support.

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    How will I receive my Katy mattress?


    Your new Katy mattress will arrive by FedEx.

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    Can I request signature required delivery?


    Yes. Just add the note to your order note or send us an email after your order to add signature required to your delivery.

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    What is the Lifetime Warranty?


    The lifetime warranty means that if your Katy mattress had a sagging equal or greater than 1.5-inch then we will replace the mattress for you for free. The warranty is for the original buyer of the mattress and cannot be transferred.

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    How do I clean the cover?


    Spot clean the cover gently with a mild deterrent. It is best to invest in a mattress protector as you can wash that regularly and keep your mattress completely protected.

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    How is the edge support?


    The Katy mattress is design to be sturdy and supportive edge to edge. You can easily sleep on the side of the mattress without feeling like you are rolling off. Also, you will notice that there won’t be edge sagging like traditional mattresses.

Shipping & Returns

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    How do I track my order?


    After you place your order, your Katy mattress will go into production the following business day. It takes about 3-5 business days for us to build the mattress after which FedEx will pick up and give us a tracking number. We then send that tracking number to you. Depending on where you live, FedEx will deliver your mattress within 3-5 business days.

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    Can I specify delivery date?


    Unfortunately, no. Since our mattresses are shipped via FedEX, we cannot specify the time and date that they will arrive. However, most shipping times are between 3-5 business days after the mattress is picked up by FedEx.

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    Can I order and delay shipping?


    Yes absolutely. All you have to do is leave an order note requesting to delay shipping till a specific date or till you let us know. You can also send us an email to Admin@katymattress.com with the delay shipping request.

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    Do I pay for shipping or for returns??


    No. Both shipping and returns are free.

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    Will you help me setup my mattress?


    During checkout you will see a shipping option that is by default on “Free shipping” if you like to add in-home setup or in-home setup and removal then select it instead. In-home setup is $149 while in-home setup and removal is $199. In-home setup and removal fees are non refundable. 

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    Do you offer old mattress removal?


    Yes. During checkout you will see a shipping option that is by default on “Free shipping” if you like to add in-home setup or in-home setup and removal then select it instead. In-home setup is $149 while in-home setup and removal is $199. In-home setup and removal fees are non refundable. 

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    Do you ship to Hawaii and Canada or internationally?


    Currently we do not ship internationally or to Hawaii and Canada.

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    How can I return my mattress?


    The process is very simple. After your mattress is delivered, you have 100 days to decide if you want to keep it or return it. If you decided to return the mattress then simply send us a return request to Admin@katymattress.com. After we receive your request, we schedule the mattress for charity or local disposal (depending on the area. When the mattress is picked up, we issue you a full refund.

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    How does The 100-Night Sleep trial work?


    The process is very simple. After your mattress is delivered, you have 100 days to decided if you wan to keep it or return it. If you decided to return the mattress then simply send us a return request to Admin@katymattress.com. After we receive your request, we schedule the mattress for charity or local disposal (depending on the area. When the mattress is picked up, we issue you a full refund.

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    Do I need to pay anything if I return my mattress?


    No. Both shipping and returns are free.

Payments & Financing

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    What payment methods do you accept?


    We accept Visa, Mater Card, American Express, Discover, PayPal, Apple Pay, Google Pay and even have a financing option through Klarna.

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    Do you offer financing?


    Yes. We have Klarna financing available for as low as 0% APR. You can apply during checkout by simply selecting pay with Klarna

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    Will I pay sales tax?


    Only if your billing address is in California. All other addresses will not pay sales taxes.

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